We are Experiencing High Call Volumes and Extended Hold Times

AMResorts is waiving penalty fees for cancellations made within 24-hours of your trip. This policy is in effect through May 15, 2020.

If you are not traveling within the next 72-hours, please consider calling at a later time.

Butler Service

Your every need is anticipated in our highest level of luxury suites. Butler Service is included for the most prestigious of our guests staying in the Impression™ Club and Butler suites. Expect the unexpected and experience the luxury you deserve.

Before you stay

  • Arrangements will be made prior to your arrival to ensure your trip is designed specifically for you.
  • Your butler will arrange for an airport transfer and a departure shuttle through concierge.

Upon arrival

  • You will be greeted at the airport by a private chauffeur.
  • Recommendations and arrangements for your private dining services, tours, activities and spa will be made.
  • Your butler will be eager to book all activities during your stay, on and off property.
  • A cell phone number will be provided to have personal and direct communication with your butler during your stay.

During your stay

  • Our staff and chef will be happy to accommodate any special food or beverage requests.
  • Reservations will be made for all your meals.
  • Our friendly staff will unpack your luggage, hang clothes, provide shoe shine and laundry services as needed.
  • Every day, your butler will coordinate coffee or tea services, and provide a newspaper of your choice.
  • Your butler will coordinate with housekeeping, set your pillow menu, restock bathroom amenities and personalize your mini bar selections.
  • We will reserve your beach Day Bed and supervise pool and beach wait service.

Upon departure

  • Your bags will be brought up to the departure area.
  • Our staff will process all necessary paperwork for check-out.
  • Your butler will escort you to transportation and prepare you for your journey home.

The Butler Service package is valid on all new reservations made at Zoëtry Paraiso de la Bonita Riviera Maya when booking an Impression or Butler suite room category. This package is complimentary with a stay in the following room categories: Butler Ocean Front One Bedroom Suite with Plunge Pool, Butler Ocean Front Master Suite Two Bedroom with Plunge Pool, Butler Ocean Front Two Bedroom Governor Suite, Impression Ocean Front Junior Suite with Plunge Pool, Impression Ocean Front One Bedroom Suite with Private Pool, & Impression Ocean Front Two Bedroom Presidential Suite with Pool. After booking for two adults, guests will receive following amenities: an E-butler, private round transfers arranged, airport greeting, butler will arrange on and off resort excursion, dining times, works with guests on all special needs, unpacks luggage, hangs clothes, arranges laundry service, coordinates tea and coffee, offers shoe shine services, coordinates housekeeping, coordinates pillow menu, books day bed, and takes care of check out needs. This offer is not combinable with other promotions or special offers. Reservations can be made with any travel professional or directly at ZoetryResorts.com. To obtain this offer, you must select an Impression or Butler suite when visiting ZoetryResorts.com, or requested when calling 1.888.4ZOETRY. The entire offer is subject to inventory restrictions, blackout periods, and is subject to change at any time. Blackout dates and restrictions may apply.

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